New Spectrum Guide On Demand Troubleshooting Process

New Spectrum Guide On Demand Troubleshooting – If you’re having problems accessing Spectrum On Demand content through the new Spectrum Guide, first try to RESET DATA on your Spectrum Receiver, by following the steps below.

How to RESET DATA on Your Spectrum Receiver

  • Press “Menu” on your remote.
  • Using the arrow buttons scroll to “Account Overview” and then press OK/Select.
  • Scroll to Equipment using the arrow buttons and then press OK/Select.
  • Highlight “RESET DATA” and then press OK/Select.
  • Once the system has reset, try your request again.

If the error persists, follow the steps below to troubleshoot the issue.

New Spectrum Guide On Demand Troubleshooting Process

Common Spectrum Guide On Demand Issues

  1. On Demand Error 3006
  2. Can’t Access On Demand
  3. On Demand Locked
  4. Can’t Order On Demand Rental
  5. Instant Upgrade Unavailable
  6. Pay-Per-View (PPV)

Now let us take you through on New Spectrum Guide on demand Troubleshooting process.

  • On Demand Error 3006

If you see Error 3006 while trying to watch On Demand content, it means the content has recently expired and is no longer available.

  • Can’t Access On Demand
  1. If you’re having trouble accessing On Demand through the Spectrum Guide Main Menu, try pressing the On Demand button on your remote.
  2. Confirm there isn’t an outage in your area.
  3. Reset (power cycle) your receiver by unplugging the power cord, waiting 15 seconds, and then plugging the power cord back into the outlet. Wait up to 20 minutes for the receiver to fully recover and turn it back on.
  • Spectrum Guide On Demand Locked
  1. Verify the program you’re trying to view is included in your TV subscription.
    • Note: Programs with a gold key icon aren’t included with your TV subscription.
  2. Change the On Demand filter to only include content that is included in your TV subscription.
  3. Check your Parental Controls settings to make sure that the content is not blocked/restricted.
  4. Check your On Demand Lock settings. When this feature is enabled, you’re required to enter your On Demand PIN to access On Demand content.
  5. Verify you’re using the correct On Demand PIN. If you haven’t created an On Demand PIN yet, you can try entering 0000 or 1234 as the default.
  • Can’t Order On Demand Rental
  1. Check your “Parental Controls” settings to make sure that the content is not blocked/restricted.
  2. Check your Purchase Controls settings to make sure that the program you’re trying to order doesn’t exceed your Purchase Limit.
  3. Verify you’re using the correct Purchase Controls PIN.
  • Instant Upgrade Unavailable

If you get a message telling you that Instant Upgrade is unavailable, you can still upgrade your channels by contacting Spectrum Support.

  • Pay-Per-View (PPV)

In some cases, Pay-Per-View can only be ordered through the video store. If you need help ordering Pay-Per-View, contact the support through the link above.

We hope the above New Spectrum Guide On Demand Troubleshooting Process was helpful, If yes, use the comment section below to give us your feedback.